Privacy Policy

SmartMeet (smartmeet.ae and the SmartMeet mobile app) is operated by Smart Tech Studio, United Arab Emirates. For anything about your data, write to info@swlt.ae.

• Your account: name, email address, password (stored only as a one-way hash), and, if you add them, phone number, time zone, language and profile picture link.
• Meetings you host or join: meeting titles and times, who took part, when they joined and left, their role (host, participant, interpreter) and in-meeting actions such as mute or raise hand.
• What you share in a meeting: chat messages, poll answers, Q&A questions and votes, whiteboard drawings and live caption text.
• Audio and video: carried through our media server to the other participants. They are not stored, unless the host records the meeting.
• Recordings and transcripts: only when the host starts a recording. Participants see that the meeting is being recorded. The host can then ask for a written transcript of a recording.
• Guests (joining without an account): the name they enter.
• Mobile app: a push-notification token for your device, so we can tell you about invitations and meetings.
• Technical data: IP address and browser or app details in our server logs, used for security and to fix problems.

To provide the service you sign up for: running meetings, interpretation channels and recordings; keeping your account secure (sign-in, password reset, rate limiting); sending the notifications you expect; and fixing faults. We do not sell your data, show you ads, or use third-party analytics or tracking.

• Amazon Web Services hosts our servers, database and recordings (United States region), and may send our emails.
• Google Firebase delivers push notifications to the mobile app.
• Groq receives the text an interpreter asks AI Translation Assist about, and, when a host asks for a transcript of a recording, that recording's audio, to turn it into text. It is not used for live audio or chat.

Each processes the data only to provide its part of the service.

The website sets one cookie: a secure, HTTP-only session cookie that keeps you signed in. There are no advertising or analytics cookies.

• Your account and the meetings you host: until you delete them or your account.
• Recordings and transcripts: until the host deletes them, or the host's account is deleted.
• Database backups: kept on our servers for up to about five weeks, then overwritten.
• Server logs: kept for a limited period for security and troubleshooting.

You can delete your account at any time in the app (Profile → Delete account) or on the web at smartmeet.ae/account/delete. Deletion is immediate and permanent:

• Your account, sign-ins and registered devices are deleted.
• Every meeting you hosted is ended and deleted, with its recordings, transcripts, chat, polls, Q&A and whiteboard. Other participants lose access to them too.
• In meetings hosted by others, what you posted (for example chat messages or poll answers) stays in that meeting, no longer linked to your name or account.
• Copies in database backups disappear as those backups are overwritten, within about five weeks.

You can ask to see, correct or delete your personal data, or object to how we use it, by writing to info@swlt.ae. You can also correct your name and profile yourself in the mobile app.

SmartMeet is not intended for children under 13, and we do not knowingly collect their data.

If we change this policy, we will update the date at the top of this page.